Terms of Service

Last updated: 29 June 2026

These Terms of Service (“Terms”) are a legal agreement between you and TBD Ltd (“NeoLuxe Studio”, “we”, “us” or “our”), the operator of NeoLuxe Studio at neoluxe.studio(the “Service”). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

NeoLuxe Studio lets you upload photographs of clothing and apparel and uses artificial intelligence to generate clean, studio-style product images from them. The Service is provided on an evolving basis and some features may be in beta or change over time.

2. Eligibility and accounts

• You must be at least 18 years old, or the age of majority where you live, to use the Service.
• You must provide accurate information when registering and keep it up to date. You are responsible for all activity under your account.
• You are responsible for keeping your login credentials secure. Tell us promptly at privacy@neoluxe.studio if you suspect unauthorised use of your account.

3. Credits, plans and payment

• Generating images consumes credits. Different quality tiers may consume different amounts of credits per image, as shown in the Service at the time you generate.
• Paid plans and credit packs, where offered, are described on our pricing page. Prices are shown inclusive or exclusive of tax as indicated, and you are responsible for any applicable taxes.
• Payments, when enabled, are processed by our third-party payment provider (Stripe). We do not store your full card details.
• Credits are licences to use the Service and have no cash value, are non-transferable, and (except where required by law) are non-refundable once used. Nothing in these Terms affects your statutory rights as a consumer, including any right to cancel under the Consumer Contracts Regulations 2013 where it applies.

4. Your content

“Your Content” means the images and other material you upload to the Service. You keep all ownership of Your Content.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, reproduce and adapt Your Content only to operate and provide the Service to you — for example to generate output images, run quality checks and store your results. This licence ends when you delete the relevant content or close your account, except where we must retain copies to comply with law.

You confirm that, for everything you upload, you either own it or have all rights and permissions needed to use it with the Service, and that your use of the Service does not infringe anyone else’s rights. See our Acceptable Use Policy.

5. AI-generated output

• As between you and us, you own the output images the Service generates from Your Content, to the extent such output is capable of ownership and subject to your compliance with these Terms.
• Output is produced by automated AI systems and may contain inaccuracies, artefacts or unintended alterations. You are responsible for reviewing output before relying on it or using it commercially.
• Generation relies on third-party AI providers (see our Privacy Policy); your use of the Service is also subject to their applicable usage policies.
• AI models can produce similar output for different users. We do not guarantee that output is unique to you.

6. Acceptable use

Your use of the Service must comply with our Acceptable Use Policy, which forms part of these Terms. We may remove content or suspend accounts that breach it.

7. Our intellectual property

The Service itself — including the NeoLuxe Studio name, logo, software, design and content we provide — belongs to us or our licensors and is protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable right to use the Service in accordance with these Terms. You may not copy, modify, reverse engineer, scrape, or create derivative works of the Service except as permitted by law.

8. Availability and changes

We aim to keep the Service available but do not guarantee it will be uninterrupted or error-free. We may add, change, suspend or withdraw features, and may set or change usage limits, at any time. Where changes are material and adverse to a paid plan you hold, we will give you reasonable notice.

9. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we exclude all implied warranties and do not warrant that the Service or its output will meet your requirements or be fit for any particular commercial purpose. This does not affect rights you have as a consumer that cannot be excluded under applicable law.

10. Limitation of liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, or for fraud. Subject to that:

• we are not liable for loss of profits, loss of business, loss of goodwill, or any indirect or consequential loss; and
• our total liability to you arising out of or in connection with the Service is limited to the greater of (a) the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) £100.

11. Indemnity

You agree to indemnify us against reasonable losses, damages and costs we incur arising from your breach of these Terms or your misuse of the Service, including any claim that Your Content infringes a third party’s rights. This clause does not apply to the extent a loss is caused by us.

12. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. On termination, your right to use the Service ends; sections that by their nature should survive (such as content licences for retained data, disclaimers, liability limits and indemnities) will survive.

13. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will take reasonable steps to notify you, for example by email or a notice in the Service. Continuing to use the Service after changes take effect means you accept the updated Terms.

14. Governing law and jurisdiction

These Terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you are a consumer, you may also benefit from mandatory protections of the country where you live.

15. Contact

TBD Ltd (trading as NeoLuxe Studio), company number [company number], registered office [registered office address], United Kingdom. Questions about these Terms? Email privacy@neoluxe.studio.